Shipping Policies

METRO ATLANTA

We will deliver whole cakes to anywhere in metro Atlanta (30--- or 31--- zip codes)!  So go ahead, relax and let us deal with Atlanta traffic. 

Our shipping days for local delivery (when the cakes leave the shop) are scheduled between Thursdays and  Sundays.  Once it leaves, you will be notififed with any tracking details available.  Just as with any order, please order online and select local delivery.  Be sure to read our Bakery Policies before placing your order.     

These cakes do not come in our reusable signature tins, but in a wrapped cake box.  

Sorry, no Half or Full sheets are available for delivery - only Chunks, 1/4 Sheets, 8" Rounds & Pounds.  Other sizes must be picked up in-store.  

We can also be found on Uber EATS, GrubHub & Postmates for local Chunk deliveries!   

NATIONWIDE 

FedEx will ship our cakes to you anywhere in the U.S.!  Please select from the specified cakes listed under 'Cakes for Nationwide Shipping.' Only these cakes are available for nationwide shipping.

Your cake will be plainly iced (sorry, no garnishments).  Each cake will be carefully hand-wrapped in plastic wrap & cellophane, then gently placed in one of our reusable signature tins, along with an ice pack to maintain freshness.  Finally, we will enclose a COCOCAKES Care Card so that you'll know how to treat your COCOCAKE.  It is important that you follow each step outlined.  

Your cake will leave the shop completely frozen and it will be in transit no more than 2 days based on your logistical preferences. Sorry, we do not offer 3-day transit options.  Shipping charges are based on total shipping weight and the destination zip code. We ship 2nd Day AM, 2nd Day and Standard Overnight only. 

Our shipping days (when the cakes leave the shop) are Wednesday & Thursday.  Based on existing orders, cakes are shipped out in the order they are received.  Once your cake leaves the shop, FedEx will notify you with tracking details so that you can readily have real-time shipping status.  We assure you that your cake will leave the shop in tiptop freshness and condition. However, once it is picked up by FedEx, those attributes are out of our control.  At that time, your relationship is with FedEx who will facilitate the entire shipping aspect of your order.  Contact them, with your tracking number for information about your cake.          

​We cannot guarantee arrival times on the day of delivery. FedEx has up until 10:00 pm to deliver packages. Most residential packages are delivered by 7:00 pm and most businesses by 5:00 pm. Businesses inside homes are considered residential.

We cannot send out shipments on the following days: Memorial Day, Labor Day, 4th of July, Thanksgiving Day, Christmas Eve and Christmas Day, New Years Eve and New Years Day as FedEx is either closed or not picking up packages. Packages will not be delivered on Thanksgiving Day, Christmas Day, New Years Eve and New Years Day. 

We cannot be held responsible for any of the following incidentals that may cause delays or diminished product freshness:
-An incorrect or incomplete shipping address 
-Delays caused during Major Holidays or global pandemics
-Acts of God & inclement weather conditions 
-Problems beyond our control 

-Cakes which have become unfresh or unusable because the steps outlined on the enclosed COCOCAKES Care Card were not followed

In addition, we cannot ship to P.O. Boxes, APO or FPO addresses. 

​All packages shipped FedEx are designated with a “shippers release” so that a signature is not required for delivery. However, it is up to the discretion of the FedEx driver whether to leave the package or not.  Thus, we highly recommend that someone be present to accept the shipment. We are not responsible for packages left when someone is not present to receive it. It is your responsibility to make sure you or someone else will be present to receive the cake & immediately place it in the freezer. 

SATURDAY DELIVERIES

Saturday delivery is available in specific areas for an additional charge. Due to FedEx guidelines, we cannot guarantee that all areas are available for Saturday deliveries. If you select Saturday delivery, you assume the risk of not receiving your cake until the following Monday.    

  

​If there is a problem with your cake, (i.e, wrong flavor) please contact us immediately at 770-934-COCO (2626) or at cococakesbycoco@gmail.com.  We will work extremely hard to research & rectify your order.  There are no refunds but if its determined that we made a mistake with your order, we will replace the cake at no charge to you.        

​If there is a problem with your delivery (i.e, compromised packaging or delays), please contact FedEx at 1-800-463-3339.   

​Your cake’s order and transit times are based on EST.   

Please be aware that some of our cakes contain nuts or dairy and may be produced in an environment for both.  Order responsibly.     

Ready to order?  Sounds yummy!  Go to 'Shop,' then to 'Cakes for Nationwide Shipping' and make your delicious selection!    

COME GET YOU SOME

4404 Hugh Howell Rd #26

Tucker, GA 30084

770-934-COCO (2626)

BAKERY HOURS

Friday & Saturday: 11am – 7pm

Sunday:                   12pm – 6pm

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©2020 COCOCAKES BY COCO